Privacy Policy

Draft · Trinidad & Tobago

This policy explains what information the TakeMeThere app collects, why we collect it, who we share it with, how long we keep it, and the choices you have. It applies to riders and drivers using TakeMeThere in Trinidad and Tobago.

What we collect

• Account information — your name, email address and phone number when you create an account.
• Precise location — your device's precise location when you request a ride and during active rides, so drivers can find you and your trip can be tracked.
• Driver verification documents — if you drive with us, the identity and vehicle documents you provide for KYC verification.
• Wallet information — your wallet balance and transaction history. Wallet top-ups are processed by our payment provider, WiPay.
• Ride history — the trips you request and take, including routes, times and fares.
• Ride preferences — optional choices you make about your ride, such as conversation, music, temperature, whether you have bags or are travelling with a pet, and a short pickup note, plus any accessibility needs you choose to share (for example, that you are hard of hearing, have low vision, or travel with a service animal).
• In-app chat messages — messages between riders and drivers, retained for safety purposes.
• Device push tokens — tokens that let us deliver push notifications to your device.

Why we use it

• Providing rides — matching you with drivers, navigating trips and showing live trip progress.
• Safety — trip records, sharing your driver's details, the SOS feature, and retaining chat records so incidents can be investigated.
• Payments — processing wallet top-ups and keeping an accurate ledger of fares and balances.
• Support — answering your questions and resolving issues with your account or trips.

Who we share it with

• Riders and drivers — during a trip, the rider and driver see each other's first name, the vehicle, and live location.
• Your driver, for ride preferences — your driver sees your ride preferences and any accessibility needs only after accepting your trip, and only while the trip is active. Whether you have bags or a pet is shown to drivers before they accept, so a suitable car comes. If you tell us you are hard of hearing, your phone number is not shared with the driver and they contact you by message instead.
• Payment processor — WiPay processes wallet top-ups on our behalf.
• Push notification delivery — device push tokens are used to deliver notifications to your device.

We do not sell your personal data.

How long we keep it

We keep your information while your account is active. If you want your data deleted, contact us in the app under Help and support and we will action your deletion request. Saved ride preferences are kept until you change them or delete your account; when your account is deleted, your saved preferences and trip pickup notes are erased.

Your rights

You can request access to your personal data, ask us to correct it, or ask us to delete it at any time by contacting us in the app under Help and support.

Governing context

TakeMeThere operates in Trinidad and Tobago, and this policy is governed by the laws of Trinidad and Tobago.

Contact

Questions about this policy or your data? Contact us in the app under Help and support.