Privacy Policy
Draft · Trinidad & Tobago
This policy explains what information the TakeMeThere app collects, why we collect it, who we share it with, how long we keep it, and the choices you have. It applies to riders and drivers using TakeMeThere in Trinidad and Tobago.
What we collect
- Account information — your name, email address and phone number when you create an account.
- Precise location — your device's precise location when you request a ride and during active rides, so drivers can find you and your trip can be tracked.
- Driver verification documents — if you drive with us, the identity and vehicle documents you provide for KYC verification.
- Wallet information — your wallet balance and transaction history. Wallet top-ups are processed by our payment provider, WiPay.
- Ride history — the trips you request and take, including routes, times and fares.
- In-app chat messages — messages between riders and drivers, retained for safety purposes.
- Device push tokens — tokens that let us deliver push notifications to your device.
Why we use it
- Providing rides — matching you with drivers, navigating trips and showing live trip progress.
- Safety — trip tracking, live trip sharing, the SOS feature, and retaining chat records so incidents can be investigated.
- Payments — processing wallet top-ups and keeping an accurate ledger of fares and balances.
- Support — answering your questions and resolving issues with your account or trips.
Who we share it with
- Riders and drivers — during a trip, the rider and driver see each other's first name, the vehicle, and live location.
- Payment processor — WiPay processes wallet top-ups on our behalf.
- Push notification delivery — device push tokens are used to deliver notifications to your device.
We do not sell your personal data.
How long we keep it
We keep your information while your account is active. If you want your data deleted, email us at support@takemethere.taxi and we will action your deletion request.
Your rights
You can request access to your personal data, ask us to correct it, or ask us to delete it at any time by emailing support@takemethere.taxi.
Governing context
TakeMeThere operates in Trinidad and Tobago, and this policy is governed by the laws of Trinidad and Tobago.
Contact
Questions about this policy or your data? Email support@takemethere.taxi.