Support
Questions? We got you.
Straight answers for riders and drivers. Anything not covered here, email support@takemethere.taxi and a real person will reply.
Riders
Where does TakeMeThere work?
TakeMeThere works in Trinidad and Tobago.
How do I get the app?
TakeMeThere is in early access on Android, and the Google Play listing is on its way. Email support@takemethere.taxi and we will get you set up for early access.
Can someone follow my trip?
Yes. Share a live trip link from the ride screen, and the person you send it to can watch your ride move on the map until you arrive.
What if something goes wrong during a ride?
Every active ride has an SOS button inside it, with your live location attached when you press it. Afterwards, email support@takemethere.taxi — trip records are retained and available for investigation.
How do I contact my driver?
Use the in-app chat to message your driver directly, so nobody has to share phone numbers.
Payments
How do fares work?
Your fare is shown in TTD before you book. The fare shown is the fare you pay — no bidding, no haggling.
How do I pay?
Pay cash to the driver, or from your prepaid TakeMeThere wallet. Wallet top-ups are processed by WiPay. No bank card is needed to ride.
Are there cancellation or no-show fees?
They may apply. Where a fee applies, it is shown in the app.
Drivers
How do I become a driver?
Email us to register your interest, submit your identity and vehicle documents for verification, and once you are approved you can go online. The drivers page has the full picture.
How and when do drivers get paid?
Every fare and fee is itemised in the driver ledger, and balances are squared up on a predictable weekly settlement cycle.
What happens if a rider does not show up?
A wait timer runs at the pickup, and the driver is compensated for their time.